Frequently Asked Questions
Everything you need to know about your Selkie order
When will my order ship?
Standard orders are processed within 3-5 business days. For pre-order items, please refer to the specific shipping timeline listed on the product page.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I find my correct size?
Selkie garments often have unique silhouettes. We recommend checking the specific size chart found on each product page and measuring your bust and waist for the most accurate fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How should I care for my Selkie dress?
Most of our organza and delicate fabric pieces are dry clean only. Always check the care label inside your garment to ensure it stays in magical condition.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team.